Here Are Some Of The Most Frequently Asked Questions
Dear Customer,
Thank you for contacting us. Most emails are answered in 1-3
business days. Be certain you have included your order ID #
or the name that the order was being shipped to and the name
of the person who placed the order.
Q:
Where Is
My Order?
A: Most orders ship out
with in 1-3 business days in the USA excluding holidays and
weekends. Some take longer due to out of
stock items or back orders. When your order is shipped, an
email is sent by United Parcel Service, with a tracking #,
to the email address you provided when you placed your
order. You can track your order at
www.ups.com or at
Track Your Order
www.usps.com
or at
If you have
not received a tracking # by email your package may have not
shipped at the time of this reply. Please allow 5-14
business days for your order to arrive.
Orders shipped
to a Post Office Box in the USA can be tracked by contacting
us and asking for the US Postal Office Tracking Number.
Orders are shipped priority mail and usually will arrive in
3-4 days after we ship.
Orders outside the United
States cannot be tracked once they leave the country unless
you requested Express Mail or a special shipping service.
Delivery time can vary from 7- 40 days. Because of high
security and terrorism concerns many packages to other
countries have been delayed. Be sure to inquire at your
local post office or country customs office.
APO/FPO military addresses cannot be tracked and delivery
times can vary greatly. We to these addresses US Priority
Mail at no additional charge. Next Day, 2nd Day, and 3 Day
Select are shipped via that service and may take 24-48 hours
to ship out. Items are shipped and delivered on business
days only.
Orders placed after 3pm EST. may not ship until the next
business day.
Q: Why
Is My Order On Hold?
A: If your order is on hold. It has been charged but the
shipping address you provided did not match the billing address of the credit card. You have been sent
emails informing you of this to the email address you
provided. The owner of the credit card will need to call
718-850-0811 to give the security information
necessary about the
credit card so your order can be shipped.
Q: Why
Was My Credit Card Declined?
A: Your credit card may have
been declined because you entered
the numbers incorrectly, your postal zip code provided does
not match your banks information, or the account has non insufficient funds. We
run credit cards again automatically for up to 1 month.
Q: Where do I send a check or money order if I don't want to
use a credit card?
A: Send to:
Be sure to include your return address, the product you
wanted and to include appropriate shipping and handling
charges.
Q:
How Do I Return Products?
A: When you placed your order you were instructed to read
and agree to our return policy,
go to our customer service page on this website to re-read our return policy.
Since we are retailers and wholesalers and as our return policy
states. "We do not accept returns on opened wholesale products"
Un-opened products may be returned with in 30 days.
Shipping is non-refundable and a 20% restocking fee will be
charged to wholesale orders returned.
Retail customers may return
one open bottle and any remaining bottles must be factory
sealed. Bulk Maca products wholesale or retail are not
returnable.
-
Special Instructions:
You may leave special instructions for
the delivery driver on our order form, and we
will provide the shipping company with that
information. However, it is solely up to the
driver to follow those instructions, and they
may choose not to leave the package if you are
not home. It is at their discretion.
-
E-mail Accuracy:
Please double-check your e-mail on the
order form or before writing to us. Sometimes we
reply only to have the e-mail returned to us
with a bad address error. We want to be able to
answer your questions for you.
-
Address Accuracy,
Re-routing, & Forwarding Fees:
Please double-check your shipping address
on the order form before submitting your order.
A forwarding fee is issued for shipments that
are either re-routed after leaving our warehouse
or are incorrectly addressed due to customer
error. Shipping labels are generated directly
from the shipping information you have entered
into our order form. We do not re-enter or type
this information again. You will be charged a $5
fee for corrections since UPS will have charged
us a $5 fee. Please note if a forwarding fee
does occur, we will email you notification of
the fee, reason for the charge, and the date of
the charge. Likewise, if your address is
incorrect and we ship your package via USPS, it
may simply be returned to us.
In addition, we will add a $1.00 administrative
fee for a total of $6.00 billed to your credit
card.
Please be accurate and
double-check your shipping address to avoid any
forwarding fees and receive your package as
scheduled.
-
Fraud:
We reserve the right to refuse any order
and may flag an order if fraud is suspected.
Further, we will prosecute any fraudulent order
to the fullest extent of the law.
- Returns:
No product returns will be accepted after
30 days. Please read our complete
refund and return
policies.
-
Backorders:
We diligently try to avoid backorders,
but they do happen. We will not substitute an
item without your permission. Also, we will ship
the part of your order that is in stock so you
don't have to wait on your whole order for one
item. There is no additional shipping charge if
this occurs.
Have A Question For
Us:
You can easily contact us at
Contact Us
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Information on this site is provided for informational purposes and is
not meant to substitute for the advice provided by your own physician or
other medical professional. You should not use the information contained
herein for diagnosing or treating a health problem or disease, or
prescribing any medication. You should read carefully all product
packaging. If you have or suspect that you have a medical problem,
promptly contact your health care provider.
Information and
statements regarding dietary supplements have not been evaluated by the
Food and Drug Administration and are not intended to diagnose, treat,
cure, or prevent any disease
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